Help Center
Frequently asked questions
Quick answers about ordering, shipping, sizing and returns. Can’t find what you need? Our team replies within 24 hours, Monday to Friday.
Orders & payment
Do I need an account to order?
No. You can check out as a guest. Creating an account simply saves your details and lets you see your order history under “My Account”.
How will I know my order is confirmed?
Right after checkout we email you an order confirmation with your order number and details. Your order goes into production once payment is approved.
I didn’t receive a confirmation email.
Check your spam or promotions folder, and the email linked to your PayPal account if you paid with PayPal. Still nothing? Please contact us and we’ll resend it.
Do you offer any discounts?
Yes — Spend & Save: 5% off orders of $69+, 10% off $99+ and 15% off $139+ (based on the item subtotal before shipping and tax). The highest tier you reach applies, it isn’t combined with other tiers, and it’s applied automatically at checkout — no code needed.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express and PayPal. The methods available to you are shown at checkout. Payment is charged when your order is placed.
Why did my payment fail?
Common causes are a typo in the card details or billing address, an expired card, insufficient funds or a bank security block. Double-check your details or contact your bank, then try again.
Is my payment information safe?
Yes. Checkout is protected with SSL encryption and payments are processed by our payment providers. We never see or store your full card number or security code.
Changes & cancellations
Can I change my order or shipping address?
Yes — within 24 hours of placing your order. Email [email protected] with your order number and the change you need. After 24 hours your item may already be in production and we can’t guarantee changes.
Can I cancel my order?
Yes, within 24 hours of ordering and before production begins, for a full refund. Email [email protected] with your order number. Once production has started, the order can no longer be cancelled.
Shipping & tracking
How much does shipping cost?
Standard shipping is free on US orders of $49 or more (after discounts). The exact amount is always shown at checkout. See our Shipping Policy.
How long will my order take?
Every item is made to order, so production takes 2–3 business days. After dispatch, US delivery typically takes 5–10 business days. Holidays and severe weather can occasionally cause delays.
Where do you ship?
We currently ship to addresses in all 50 US states. At this time we are unable to ship to APO/FPO/DPO addresses, PO boxes or international destinations.
Where is my order?
When your order ships we email you a tracking number and link. You can also check its status any time on our Order Tracking page.
Why isn’t my tracking number working?
Tracking can take 2–5 business days to show updates after the label is created. If there’s still no movement after that, please contact us with your order number.
Tracking says delivered, but I can’t find my package.
Check around your property, with neighbors and household members, and confirm the shipping address on your order. Allow 1–2 business days, as carriers sometimes mark packages delivered early. If it still hasn’t turned up, email [email protected] and we’ll help.
Returns & problems
What is your return policy?
You can return eligible items within 30 days of delivery. Items must be unworn, unwashed and in original condition. Contact us first — please don’t send anything back without a return authorization. See our Return & Refund Policy.
My item arrived damaged, defective or wrong.
We’re sorry! Email [email protected] within 7 days of delivery with your order number and clear photos. We’ll send a free replacement or a full refund, and you won’t pay any return shipping.
Can I return something I just don’t like?
Yes, eligible items can be returned within 30 days of delivery for a change of mind or the wrong size. Return shipping is paid by the customer in that case. Personalized items can only be returned if they arrive damaged, defective or incorrect. See our Return & Refund Policy.
When will I get my refund?
Approved refunds are processed within 5 business days to your original payment method. Your bank or card issuer may take a few extra days to post the funds.
Products & designs
Are your products officially licensed by the military?
No. ProudlyWear is an independent brand and our designs are original artwork. We are not affiliated with or endorsed by the U.S. Department of Defense, the VA or any branch of the U.S. Armed Forces, and we don’t use official seals or insignia.
How do you check quality?
Each item is inspected by our print partners for print quality, color and accuracy before it ships. If anything isn’t right when it arrives, we’ll make it right.
How should I wash my apparel?
Turn garments inside out, machine wash cold with similar colors and tumble dry low or hang dry. Don’t iron directly on the print and avoid bleach.
Size guide
Our apparel includes t-shirts, hoodies and zip-ups, sweatshirts, polo shirts and bomber jackets, and fit varies by style. Each product page shows the size chart for that exact item — always check it before ordering.
01
Chest / width
Lay a shirt that fits you well flat and measure straight across, armpit to armpit.
02
Length
Measure from the highest point of the shoulder down to the bottom hem.
03
Compare
Match those numbers to the chart on the product page. Between sizes? Size up for a relaxed fit.
Hats and caps are adjustable unless the product page lists sizes. Flags and metal signs show their dimensions on each product page.
Still have a question?
Email [email protected] — we reply within 24 hours, Monday to Friday.