Last Updated: Sun 5 Apr 2026

At Proudlywear, we want you to feel confident in every purchase. If something isn’t right, we aim to provide a fair and straightforward return and refund process.

Because many of our products are made-to-order or custom-produced, certain conditions apply. Please review this policy carefully before requesting a return.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order for eligible items.

To qualify for a return, items must:

  • Be unused and unworn
  • Be in original condition
  • Include all original packaging, tags, and accessories (if applicable)
  • Not show signs of wear, washing, alteration, or damage after delivery

We do not charge any restocking fees for approved returns.

2. Return Eligibility Overview

  • Return Period: 30 days from delivery
  • Condition Requirement: New, unused, and in original packaging
  • Approval Required: Yes (contact us before returning)
  • Restocking Fee: $0

Our support team will guide you through the process from request to resolution.

3. Return Shipping Costs

✅ If the Issue Is Our Responsibility (No Cost to You)

We will cover return shipping or provide a prepaid label if:

  • You received the wrong item
  • Your order arrived damaged
  • The product is defective or not functioning properly
  • The item is missing essential parts or components

We may ask for photos or videos to verify the issue and resolve it faster.

🔁 If the Return Is Due to Customer Preference

You will be responsible for return shipping costs if:

  • You ordered the wrong size, color, or style
  • The item doesn’t meet your personal preference
  • You no longer want the product
  • You made a selection mistake during checkout

👉 Original shipping fees (if any) are non-refundable

4. Order Cancellation

You may request to cancel your order within 6–12 hours after placing it, as long as it has not entered production or been shipped.

Once production begins or the order has shipped, cancellation is no longer possible. However, you may still request a return after delivery if eligible under this policy.

5. Common Return Situations

📦 Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 30 days of delivery.

Include:

  • Clear photos of the item
  • Photos of the packaging (including shipping label)

We will arrange a replacement or refund at no additional cost.

📭 Wrong Item or Missing Items

If your order is incorrect or incomplete, contact us within 30 days.
We may request verification (photos or details) before resolving the issue.

🚚 Lost or Not Received Orders

If tracking shows no movement for an extended time, or the order is marked “Delivered” but not received:

  • Contact us within 30 days of the delivery date or status
  • We will investigate with the carrier

If confirmed lost or misdelivered, we will provide a replacement or refund when appropriate.

6. How to Request a Return

To initiate a return:

Step 1 – Contact Us

Email: [email protected]
Include:

  • Order number
  • Email used at checkout
  • Item(s) you want to return
  • Reason for return
  • Photos/videos (if applicable)

Step 2 – Wait for Approval

Please do not send items back without approval.
We will review your request and provide return instructions, including the return address.

Step 3 – Send Your Item

Pack the item securely in its original packaging and ship it according to the instructions provided.

7. Refund Process

Inspection

Once your return is received, we will inspect it to ensure it meets our return criteria.

Approval & Timing

If approved:

  • Refunds will be issued to the original payment method
  • Processing time: typically within 5–7 business days (depending on your bank or provider)

Important Notes

  • Returns that do not meet the required condition may be rejected
  • In such cases, we may offer to send the item back to you

8. Exchanges

If you need a different size, color, or product variation:

In many cases, the fastest solution is:
👉 Return the original item → place a new order

9. Non-Returnable Items

Some items cannot be returned due to hygiene, customization, or product integrity reasons.

These may include:

  • Custom or personalized items
  • Items marked Final Sale / Non-Returnable
  • Gift cards or digital products
  • Items that have been worn, washed, altered, or damaged after delivery
  • Items missing original packaging or components

If an item is non-returnable, this will typically be stated on the product page.

10. Important Notes for Print-on-Demand Products

As many Proudlywear items are made specifically for each order, slight variations may occur in:

  • Print placement
  • Color tone
  • Fabric feel

These variations are considered normal and are not treated as defects unless significantly different from the product description.

11. Need Help?

If you have any questions about returns, refunds, or your order, our support team is here to help.

12. Contact Information

Store Name: Proudlywear
Company Name: VinCommerce LLC
Email: [email protected]
Address: 30 N Gould St Ste N Sheridan, WY 82801
Phone: [Your Phone Number Here]
Customer Service Hours: Monday-Friday, 9:00 AM – 5:00 PM EST
Response Time: We aim to respond within 1 business day